Terms of Service
Last updated: September 30, 2026
These Terms of Service (“Terms”) are a contract between Converge AI, Inc. (“Converge,” “we,” “us”) and the business or person using our website and AI workflow assistants (the “Service”). By creating an account, clicking to accept, or using the Service, you agree to these Terms on behalf of yourself and the business you represent (“Customer”). If you do not agree, do not use the Service. Customers who sign an order form or master agreement are governed by that agreement first.
1. The Service
Converge provides AI assistants that help businesses, mainly insurance brokerages, work through documents, email, and workflows. The Service is for business use only. Converge is not an insurance carrier, broker, or law firm, and nothing the Service produces is insurance, legal, tax, or compliance advice.
2. Accounts and access
The Customer must give accurate account information, keep credentials secure, use multi-factor authentication where offered, and tell us promptly at security@tryconverge.ai of any suspected unauthorized access. The Customer is responsible for activity under its accounts and for making sure its users follow these Terms.
3. Customer Content and data protection
“Customer Content” means the documents, emails, records, and data the Customer or its users submit or connect to the Service. The Customer owns its Customer Content and gives Converge only the limited right to process it to provide, secure, and support the Service. Converge handles personal information as described in our Privacy Policy and, for customers who need one, a Data Processing Agreement. The Customer confirms it has the rights and notices needed to submit Customer Content, including client personal information, and will not submit data it is not permitted to share.
4. AI use
Converge does not use Customer Content to train AI models, and does not permit its model providers to do so. AI output can be incomplete, inaccurate, or out of date. The Service is designed for human review, and the Customer is responsible for reviewing output before relying on it or sending it to others, and for its own business and regulatory decisions, including licensing and insurance-regulatory obligations.
5. Acceptable use
The Customer will not, and will not allow others to: break the law or violate anyone’s rights through the Service; upload malware or attempt to disrupt, probe, or bypass the security of the Service; access another customer’s data; reverse engineer or copy the Service except as the law allows; use the Service to build a competing product; resell or share access outside the Customer’s organization; or use the Service to make solely automated decisions that significantly affect individuals without human review. We may suspend access to stop misuse or a security risk, and will tell the Customer as soon as practical.
6. Security
Converge maintains administrative, technical, and physical safeguards designed to protect Customer Content, as described in our Privacy Policy, including encryption in transit and at rest, access controls, logging, and vendor reviews. If Converge confirms a breach of Customer Content, we will notify the affected Customer without undue delay and within 72 hours. We use the subprocessors listed in our Privacy Policy and give 30 days notice before adding one that handles Customer Content. The Customer can object in writing to a new subprocessor on reasonable data-protection grounds.
7. Fees and payment
Fees, billing cycle, and renewal are in the order form or checkout. Fees are due within 30 days of invoice, are non-refundable except as stated in the order form, and exclude taxes. Late amounts may bear interest at the lesser of 1% per month or the legal maximum, and we may suspend the Service for non-payment after written notice.
8. Confidentiality
Each party will keep the other’s non-public information confidential, use it only to perform under these Terms, and protect it with reasonable care, except where disclosure is required by law. This does not apply to information that is public, already known, or independently developed without use of the other’s information.
9. Intellectual property
Converge and its licensors own the Service, including its software and documentation. These Terms give the Customer a limited, non-exclusive, non-transferable right to use the Service during the term. Feedback the Customer gives us may be used freely to improve the Service. Neither party gets rights in the other’s trademarks without written permission.
10. Availability and support
We work to keep the Service available and offer support by email during business hours. Unless an order form states a service level, we do not guarantee uninterrupted or error-free operation. We may update the Service over time, and will give notice of changes that materially reduce core functionality.
11. Term, termination, and your data
These Terms apply until the subscription ends. Either party may terminate for a material breach not fixed within 30 days of written notice, and the Customer may stop using the Service at any time. On termination, the Customer may export its Customer Content for 30 days on request, after which Converge deletes it within 90 days, with backups aging out within a further 35 days, unless law requires longer. Sections that by nature should survive will survive, including Sections 3 through 5 and 8 through 14.
12. Disclaimers
Except as stated in an order form, the Service is provided “as is” and “as available.” Converge disclaims all other warranties to the extent the law allows, including merchantability, fitness for a particular purpose, and non-infringement.
13. Limitation of liability and indemnity
To the extent the law allows, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenue. Each party’s total liability for claims arising from these Terms is limited to the fees paid or payable by the Customer in the 12 months before the claim. These limits do not apply to liability that cannot be limited by law, to gross negligence or willful misconduct, or to payment obligations. Converge will defend the Customer against third-party claims that the Service infringes their intellectual property. The Customer will defend Converge against third-party claims arising from its Customer Content or its violation of Section 5. The indemnified party must give prompt notice and reasonable cooperation.
14. General
These Terms are governed by Texas law, and disputes will be heard in the state or federal courts in Travis County, Texas, without regard to conflict-of-law rules. These Terms, with any order form and Data Processing Agreement, are the entire agreement on this subject. A party may not assign these Terms without consent, except to a successor in a merger or sale of substantially all assets. If a provision is unenforceable, the rest stays in effect. Neither party is liable for delays caused by events outside its reasonable control. We may update these Terms by posting a new version and, for material changes, giving at least 30 days notice. Continued use after the effective date means acceptance.
15. Contact
Converge AI, Inc.
1905 W 36th St, Austin, TX 78731, United States
Legal notices: legal@tryconverge.ai
Security reports: security@tryconverge.ai
Privacy requests: privacy@tryconverge.ai
See also our Privacy Policy.